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Periodical

Why Customer Loyalty Programs Can Backfire.

Subjects: *Customer loyalty programs; *Customer services; TrustWhiteside, Janey

  • Source: Harvard Business Review. May/Jun2021, Vol. 99 Issue 3, p21-25. 4p. 2 Illustrations, 1 Chart.

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Periodical

Fighting Bias on the Front Lines.

Subjects: *Customer relations; *Customer services; Prejudices

  • Source: Harvard Business Review. Nov/Dec2021, Vol. 99 Issue 6, p90-98. 9p. 2 Color Photographs, 1 Chart.

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Periodical

America's Best Customer Service 2022.

Subjects: *Customer services; *Retail industry; *Customer experience

  • Source: Newsweek Global. 9/10/2021, Vol. 177 Issue 8, p30-42. 13p. 1 Chart, 6 Cartoon or Caricatures.

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Academic Journal

Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses.

Subjects: *Customer services; *Customer feedback; *Talent management

  • Source: Journal of Marketing. May2020, Vol. 84 Issue 3, p106-121. 16p. 3 Diagrams.

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Academic Journal

Retail service innovations and their impact on retailer shareholder value: evidence from an event study.

Subjects: *Retail industry; *Customer services; *Innovations in business

  • Source: Journal of the Academy of Marketing Science. Jul2021, Vol. 49 Issue 4, p811-833. 23p.

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Academic Journal

Healthcare branding: Insights from Africa into health service customers' repeat patronage intentions.

Subjects: *Patron & client; *Customer services; *Brand imageAfrica

  • Source: International Journal of Healthcare Management. Aug2021, Vol. 14 Issue 3, p663-675. 13p.

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Academic Journal

How Hayne changed customer service.

Subjects: *Customer services

  • Source: Journal of the Australian & New Zealand Institute of Insurance & Finance. Jul2021, Vol. 44 Issue 2, p14-18. 5p.

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Academic Journal

Family ostracism and proactive customer service performance: An explanation from conservation of resources theory.

Subjects: *Customer services; *Psychological burnout; *Employee attitudes

  • Source: Asia Pacific Journal of Management. Jun2021, Vol. 38 Issue 2, p645-667. 23p. 1 Diagram, 4 Charts, 1 Graph.

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  • 1-10 of  70,780 results for ""Customer services""