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Academic Journal

Serendipity: Chance Encounters in the Marketplace Enhance Consumer Satisfaction.

Subjects: *Customer satisfaction; *Consumer preferences; Serendipity

  • Source: Journal of Marketing. Jul2021, Vol. 85 Issue 4, p141-157. 17p. 1 Diagram, 3 Graphs.

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Academic Journal

Improving Business-to-Business Customer Satisfaction Programs: Assessment of Asymmetry, Heterogeneity, and Financial Impact.

Subjects: *Industrial marketing; *Customer satisfaction; *Information asymmetry

  • Source: Journal of Marketing Research (JMR). Aug2021, Vol. 58 Issue 4, p615-643. 29p. 2 Diagrams, 9 Charts, 3 Graphs.

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Academic Journal

How (and When) the Presence of Food Decreases Enjoyment of Customer Experiences.

Subjects: *Customer satisfaction; *Marketing; Food

  • Source: Journal of Marketing Research (JMR). Aug2021, Vol. 58 Issue 4, p705-720. 16p. 1 Diagram, 1 Chart, 2 Graphs.

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Academic Journal

How Concrete Language Shapes Customer Satisfaction.

Subjects: *Customer satisfaction; *Customer services; Concrete (Philosophy)

  • Source: Journal of Consumer Research. Feb2021, Vol. 47 Issue 5, p787-806. 20p. 4 Charts, 1 Graph.

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Academic Journal

Customer Satisfaction and Firm Profits in Monopolies: A Study of Utilities.

Subjects: *Customer satisfaction; *Corporate profits; *Monopolies

  • Source: Journal of Marketing Research (JMR). Feb2021, Vol. 58 Issue 1, p202-222. 21p. 1 Diagram, 9 Charts.

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Academic Journal

How Main Street Drives Wall Street: Customer (Dis)satisfaction, Short Sellers, and Abnormal Returns.

Subjects: *Customer satisfaction; *Short selling (Securities); *Rate of return on stocks

  • Source: Journal of Marketing Research (JMR). Dec2020, Vol. 57 Issue 6, p1055-1075. 21p. 2 Diagrams, 8 Charts, 1 Graph.

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Academic Journal

The dawn of traditional CX metrics? Examining satisfaction, EXQ, and WAR.

Subjects: *Consumer behavior; *Customer satisfaction; *Executives

  • Source: International Journal of Market Research. Nov2020, Vol. 62 Issue 6, p673-688. 16p. 1 Black and White Photograph, 5 Diagrams, 6 Charts.

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  • 1-10 of  26,414 results for ""Customer satisfaction""