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Academic Journal

The Surprising Breadth of Harbingers of Failure.

Subjects: *Customer loyalty; *Consumer behavior; *New product development

  • Source: Journal of Marketing Research (JMR). Dec2019, Vol. 56 Issue 6, p1034-1049. 16p. 9 Charts, 1 Graph.

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Academic Journal

E-store loyalty: Longitudinal comparison of website usefulness and satisfaction.

Subjects: *Customer loyalty; *Internet stores; *Online shopping

  • Source: International Journal of Market Research. Mar2019, Vol. 61 Issue 2, p178-194. 17p. 2 Diagrams, 5 Charts.

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Academic Journal

An Empirical Examination of Organisational Trust Recovery: Influences and Implications.

Subjects: *Customer loyalty; *Customer satisfaction; Structural equation modeling

  • Source: European Management Review. Dec2019, Vol. 16 Issue 4, p1115-1128. 14p. 4 Diagrams, 3 Charts.

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Academic Journal

Points mechanisms and rewards programs.

Subjects: *Revenue management; *Customer loyalty programs; *Profitability

  • Source: Journal of Economics & Management Strategy. Fall2019, Vol. 28 Issue 3, p436-457. 22p. 1 Graph.

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