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Academic Journal

Impact of service error type on negative emotion and negative consumer response.

Subjects: *Customer services; *Consumer behavior; *Commercial products

  • Source: Total Quality Management & Business Excellence. Feb/Mar2019, Vol. 30 Issue 3/4, p245-266. 22p.

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Academic Journal

EDITORIAL PREFACE.

Subjects: *Consumer behavior; *Industrial marketing; *Marketing research

  • Source: Trziste / Market. 2019, Vol. 31 Issue 2, p137-138. 2p.

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